How it Works
Active World streamlines all your facility administration, management, marketing, programming and reporting into a single system. Providing you and your team time to focus on delivering an outstanding member experience.
Self-Service Member Centred Software
Have your members control their member journey in the palm of their hand using the Active World App or browser. The app provides simplified bookings, billing, payments, check-ins, class changes, communication, notifications and more.
Members can also synch the data from their wearable health devices and/or your fitness equipment to track their progress against their goals, as well as participate in member challenges.
Simplified Membership Management
Tired of using four different systems to manage your facility?
Active World helps you streamline member payments, manage pre-sales, store documentation, book appointments and grow your membership base. Easy-to-use tools assist in the communication and retention of members through marketing and reporting.
Transform the way you manage, engage and inspire members with our fully customisable member management system..
Smart Class Management
Maintain your group fitness timetable and classes all in one place – flexibly manage class times, enrolments, fees and duration.
Track achievements and share these with parents via the Active World app. Enable instructors to easily mark attendance and share photos and milestones in real time.
Manage enrolments, make-ups and waitlists with ease, saving on administration time.
Easy Appointment Bookings
Never miss an appointment again!
Active World enables your members to book appointments with ease – personal training, creche, customer tours and more. These can be booked via the app or via your POS system.
Self-assessment checklists help members to identify the most appropriate class for their fitness or skill level. Bookings that require payment can be made through the app using various payment methods to secure the booking.
Streamlined Scheduling and Resource Management
Does your facility have different areas for group fitness, swimming lessons or sports?
Look no further to ensure you’re all covered. Efficiently schedule classes, instructors, manage class timetables, allocate facility areas, and equipment bookings. Assign staff using our integrated calendars and in-built conflict resolution tools.
No more class clashes, double booking of instructors or equipment shortages with Active World’s resource management.
Single or Multi-Facility Capacity
Whether you manage a single owner site, a multi-facility franchise or something in between, our powerful software allows you to do so all within the one system. This includes allowing members to access multiple centres or restrict their access to just their default centre, based on their type of membership.
You can even enable self-service facility or stadium bookings, with automated invoicing.
Integrated Point of Sale
Active World integrates with your existing POS systems and other existing technology, including PC-EFTPOS integration.
Active World provides you with the ability to sell products, conduct stocktake and centralise cash management and reporting all within the one system.
It also caters for a portable POS option.
Customised Access Control
Prevent unauthorised access to your facilities and locker system with our access control system integration. Customise access based on membership package, facility areas, door groups, time zones or other variables.
Members can scan their unique barcodes (via a membership card, RFID device or our member app) to gain access via their membership or visitor passes. Attendance is logged and visitor passes can be automatically deducted as appropriate.
Locker access can also be controlled via our member app.
Complete Financial Management and Reporting
Generate, track and analyse performance reports for all aspects of your facility. Reports can be generated centrally, or by facility, using efficient methods such as activity, GL code and payment methods.
Deep dive into member centric insights on the multitude of customer journeys and actions that take place in your facility each day.
Make informed decisions to improve the overall customer experience and track your progress.
Superior Data Protection
Active World is a secure AWS based SaaS product, with a full data protections plan. A full audit history of access is recorded to boost security. Timely, reliable and secure database backups provide additional peace-of-mind that your data is protected.
Active World allows you to customise the roles and subsequent permissions available for each individual user.
Intelligent Bookings Management
Manage day-to-day operations of your facility including bookings, lane and court management.
Enable completely paperless online and self-service hire and bookings.
Active World can store easily accessible agreements, certificates or qualifications for simple management. .
Effective Customer Relationship Management
Manage relationships through continuous feedback channels with members and prospects.
Build segmented marketing campaigns to drive retention and acquisition.
Send relevant alerts and messages to member groups to keep them informed, and reduce the administration workload of your frontline staff.
"On average, our staff used to spend a total of 30 hours a week rescheduling make-up classes. Since implementing Active World, that has been reduced to 5 hours a week, and we expect this time to decrease even further as more people discover how to do this themselves via the member app."
– David Thomas
Contact us to request a demo to find out more about how we can help you save time, reduce costs, increase revenue and improve customer experience.